The Truth About Communication: How to Speak with Strength and Sensitivity to Get the Respect, Rewards and Results you Deserve

• If you want to get promoted, this program is for you.
• If you want to grow your business, this program is for you.
• If you want your ideas recognized, this program is for you.

Assertive vs.aggressive? Is there a difference? You bet! Open your eyes, train your ears, and stand on your own 2 feet to articulate clearly your needs, wants, and outcomes without offending a soul.

A Hands-on Session With Practical Implications!

This program acts as a mini coaching session: blending the theoretical with the practical, sound research with qualitative reasoning, objective insights with descriptive applications. Every individual walks away with tools that they can use today!

Uncover the Secrets to Strong, Confident Communication

We have often heard about inappropriate communication , but could never identify when it rears its ugly head or more importantly, how to substitute appropriate responses. Colette exposes these secrets so you can master:

1. The difference between Passive/Aggressive Behavior and Passive/Digressive (sm) Behavior – Learn how to stop using manipulation, complaining, whining, and the silent treatment to get what you want.

2. Whole Communication – What you say is only a piece of how your message is received. With Colette by your side, discover a 4-step process for communicating effectively in your tone, gestures, pacing, pausing, and inflection.

3. Conflict Resolution – There will always be conflict, but there are ways to effectively deal with it. Colette shares how to magically handle these tough situations by balancing honesty with kindness.

4. The Power of No! – Yes, it’s OK to utter “no,” but find out how to say so with grace and dignity and without a drop of guilt!

5. Speak Up and Out – Men and women must articulate what they want succinctly and appropriately. Learn the delicate dance between providing enough description without too much information and enough facts without resorting to touchy/feely communication. This is your opportunity to practice how to speak confidently, directly, and intelligently.

6. Boosting Your Accomplishments – In order to get ahead, you must articulate your accomplishments. However, there is a fine line between boosting and boasting.

Long-Lasting Results

Attendees rave not only about the colorful approach to this talk, but its long-lasting results. Armed with these powerful communication techniques, you discover how to:

• Maneuver in and around conflict
  
• Speak directly and intelligently
• Carry yourself with confidence and power
• Articulate your accomplishments with grace
  
• Deal with difficult people and handle conflict better